Shipping & Returns

Shipping

Do you offer shipping and how long does it take?

Yes, we ship to multiple locations worldwide. Shipping times vary depending on your region, and estimated delivery times are always shown at checkout before you complete your order.

Processing Time

Orders are typically processed within 1–3 business days. Once processed, your order is prepared and dispatched as quickly as possible.

Estimated Delivery Times

Worldwide: 4–10 business days

Please note: delays may occur due to customs, holidays, or courier issues.

Shipping Costs

Shipping rates are calculated at checkout based on your location and selected delivery method. We may occasionally offer free shipping promotions.

How do I track my order?

Once your order has shipped, you’ll receive a confirmation email with your tracking link.

You can click this link at any time to view real-time updates on your package’s location and estimated delivery date.

Delays

We do our best to ensure your order arrives on time, but occasional delays may happen due to factors outside our control. We appreciate your patience and understanding.

Returns & Refunds

We have a 90-day Guarantee (no questions asked, free returns)

We offer a hassle-free return policy. If you or your cat aren’t satisfied, you can return the product within the specified return window.

To qualify for a return:

  • The item must be unused and in its original condition
  • The item must be in its original packaging

How do I start a return?

To begin a return, please contact our support team at teamcozybean@gmail.com with:

  • Your order number
  • The reason for your return

We’ll guide you through the process step by step.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer unless:

  • The item is defective
  • The wrong item was received

What if my item is damaged or incorrect?

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos.

We’ll resolve the issue quickly with a replacement or full refund.

When will I receive my refund?

Once your return is received and inspected, refunds are processed within 5–10 business days.

Your bank or card provider may take additional time to post the refund.

Can I cancel my order?

Orders can be canceled within 12 hours of purchase. After this time, processing may already be underway.

 

💬 Need Help?

If you have any questions about shipping, returns, or your order, feel free to contact our support team at support@mycozybean.com. We’re here to help make sure your cat stays warm and comfortable 🐾